hnowin is committed to handling your personal information with the highest standards of care, transparency, and security. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you hold over your own information.
Six principles that define how hnowin handles every piece of personal data entrusted to us by our members.
hnowin collects only the personal data that is strictly necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not gather data beyond what is required for a clearly defined purpose.
All data transmitted between your device and hnowin's servers is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 standards across all storage environments.
hnowin does not sell, rent, trade, or commercially transfer your personal data to third parties. Data is shared only with essential service providers — such as KYC verification partners and payment processors — under strict contractual data protection obligations.
You retain meaningful rights over your personal data: the right to access, correct, port, and in applicable circumstances request deletion of your information. hnowin provides a clear process for exercising each of these rights at no cost to you.
hnowin retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law and our licensing obligations. When data is no longer needed, it is securely deleted or anonymised.
In the event of a personal data breach that poses a risk to your rights or interests, hnowin will notify affected members promptly and take immediate remedial action. Our security team operates continuous monitoring to detect and respond to incidents as quickly as possible.
SCOPE OF THIS POLICY: This Privacy Policy ("Policy") applies to all personal data collected and processed by hnowin in connection with your use of the hnowin online betting and gaming platform at https://hnowin.cam. By registering an account or continuing to use hnowin after this Policy has been updated, you acknowledge that you have read and understood its contents. If you do not agree with any part of this Policy, you must discontinue use of the platform and may request account closure under the Terms & Conditions.
The following terms carry the meanings assigned to them throughout this Policy:
hnowin acts as the Data Controller with respect to Personal Data collected through the hnowin platform. As the Data Controller, hnowin determines the purposes for which your Personal Data is collected and the manner in which it is processed. All data processing activities described in this Policy are conducted under hnowin's international gaming licence and in accordance with the data protection standards required by that licensing regime.
For any data protection queries, requests to exercise your rights, or formal complaints, you may contact hnowin's data protection contact point at: [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related correspondence within 3 business days and to resolve substantive requests within 30 days.
hnowin collects Personal Data from multiple sources in the course of operating the platform. The categories of data we collect, and the context in which each is gathered, are set out in the table below:
| Data Category | Specific Data Points | Collection Context |
|---|---|---|
| Registration Data | Full legal name, date of birth, email address, mobile phone number, country of residence, username | Account sign-up form |
| KYC Identity Data | Government-issued ID (KTP / passport / driving licence), facial photograph, proof of address (utility bill / bank statement), source of funds documentation | KYC verification request |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI), e-wallet account identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR | Payment processing |
| Behavioural Data | Betting history, game session duration, wager amounts, win/loss records, product category preferences (sports, slots, live casino, togel) | Platform usage |
| Technical Data | IP address, device type and model, operating system, browser type and version, screen resolution, session timestamps, referring URL | Automatic collection via platform access |
| Communications Data | Content of live chat conversations, email correspondence with Support, feedback submissions | Customer support interactions |
| Marketing Preferences | Opt-in / opt-out status for promotional emails and SMS, preferred communication channel, language preference | Account settings and subscription management |
hnowin does not intentionally collect sensitive personal data beyond what is required for KYC purposes. We do not collect racial or ethnic origin data, political opinions, religious beliefs, biometric data (beyond the facial photograph for identity matching), or genetic data.
hnowin processes your Personal Data on the following legal grounds, depending on the specific purpose of processing:
hnowin uses the Personal Data it collects for the following specific and limited purposes:
hnowin does not sell, rent, or commercially transfer your Personal Data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually bound to process it in accordance with appropriate data protection standards:
As an internationally operated platform, hnowin may process and store your Personal Data on servers located outside of Indonesia. Where data is transferred to jurisdictions that may not provide a level of data protection equivalent to that applicable in your country of residence, hnowin implements appropriate safeguards to ensure your data remains protected, including:
Note for Indonesian Members: Indonesian personal data protection legislation continues to evolve. hnowin monitors relevant regulatory developments and updates its data handling practices accordingly. By registering on hnowin, you acknowledge that your data may be processed and stored outside Indonesia as described in this clause.
hnowin retains Personal Data for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law or our licensing obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration & Account Data | Duration of account plus 5 years after closure | Licensing obligation / AML compliance |
| KYC Identity Documents | 5 years from account closure or last transaction | Regulatory requirement |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping standards |
| Betting & Gaming History | 5 years from account closure | Dispute resolution / regulatory audit |
| Customer Support Records | 3 years from date of interaction | Quality assurance / legal protection |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent-based processing |
| Technical & Log Data | 13 months from collection date | Security monitoring / fraud detection |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual. Anonymised aggregate data may be retained indefinitely for analytical and statistical purposes.
Subject to applicable law and the conditions of hnowin's licensing obligations, you hold the following rights with respect to your Personal Data. You may exercise any of these rights free of charge by contacting hnowin Support at [email protected]:
Request a copy of the Personal Data hnowin holds about you and information about how it is being processed.
Request correction of inaccurate or incomplete Personal Data held in your hnowin account profile.
Request deletion of your Personal Data where it is no longer necessary, subject to our legal retention obligations.
Request that hnowin restricts processing of your data in certain circumstances, such as while a dispute about accuracy is resolved.
Receive a copy of data you have provided to hnowin in a structured, machine-readable format for transfer to another service.
Object to processing based on legitimate interests or for direct marketing purposes. We will cease such processing unless compelling grounds override your objection.
hnowin will respond to data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
Please note: Certain rights may be limited where hnowin is required to retain or continue processing your data to comply with a legal obligation — for example, AML regulations require us to retain KYC and transaction data for defined periods even after account closure. We will always explain the specific reason if a right cannot be fulfilled in full.
hnowin uses cookies and similar tracking technologies to operate core platform functionality, maintain session security, and gather anonymised usage analytics. The categories of cookies we deploy are as follows:
hnowin does not use third-party advertising or behavioural targeting cookies. Your on-platform activity is not shared with advertising networks. You may manage cookie preferences through your browser settings; however, disabling strictly necessary or security cookies may impair your ability to use the platform.
hnowin may send you promotional communications — including bonus offers, seasonal promotions (for example, those timed around Idul Fitri, Ramadhan, or Indonesian Independence Day), and product updates — via email or SMS, but only where you have explicitly opted in to receive such communications during registration or through your account settings.
You may withdraw your consent to marketing communications at any time by:
Withdrawal of marketing consent does not affect hnowin's ability to send you transactional communications — such as deposit confirmations, withdrawal notifications, KYC verification requests, and security alerts — which are sent as part of the service regardless of marketing preferences.
hnowin is strictly an adults-only platform. Access to hnowin is prohibited for any person under the age of 21. hnowin does not knowingly collect Personal Data from individuals under 21 years of age. If we become aware that Personal Data has been provided by a person under 21, we will immediately suspend the account, delete the associated data, and return any deposited funds to the originating payment method.
Parents and guardians who believe that a person under their care has registered on hnowin should contact our Support team immediately at [email protected]. We take all reports of underage registration seriously and will act on such reports as a matter of priority.
hnowin implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure:
While hnowin takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for notifying hnowin immediately if you suspect any unauthorised access to your account.
The hnowin platform integrates content and functionality from third-party providers — including licensed game studios such as Pragmatic Play, Evolution Gaming, and Spribe — to deliver its product catalogue. While hnowin has contractual data protection agreements in place with all such providers, their own privacy policies govern data they collect independently through their game interfaces.
hnowin is not responsible for the privacy practices of any third-party provider whose technology is integrated into the platform. We recommend reviewing the privacy documentation of any third-party studio whose games you play if you have specific concerns about data processing by that provider.
hnowin may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or licensing requirements. When material changes are made, hnowin will notify registered Members via email and via a prominent in-platform notice at least 7 days before the revised Policy takes effect.
The "Last Updated" date at the top of this page always reflects the date of the most recent revision. Continued use of hnowin following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you must cease using hnowin and may request account closure under the Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a complaint about how hnowin has handled your Personal Data, please contact us through the following channels:
hnowin takes all privacy complaints seriously. If you remain dissatisfied with our response to a complaint, you have the right to escalate the matter to the relevant supervisory authority in your jurisdiction. hnowin will cooperate fully with any such regulatory inquiry.
Our support team is available around the clock to answer any data protection queries. You can also review our Terms & Conditions or visit the FAQ for quick answers.